Thank you for your interest in Health Concerns. Please take a moment to review the information listed below as it will assist you in ordering.
Health Concerns business hours are Monday through Friday, 9am to 5pm (Pacific Time). In addition to completing your order on our website, you may fax your order to (510) 639-9140, email to email@example.com or phone-in your order by contacting us at (800) 233-9355. Our customer service representatives are available from 9am to 5pm (Pacific Time) to take your orders. Orders received by 12 noon (Pacific Time), on business days, are shipped out the same day. Orders placed after 12 noon (Pacific Time) are shipped the next business day.
Please prepare your order before you call. By having all of your information prepared, you can make sure you qualify for free UPS Ground shipping or other discounts.
Prices / Sales Tax
All prices are subject to change. All orders for California will be charged 9.25% sales tax, effective as of January 1, 2017, unless you provide us with your resale card. Your resale number alone is not sufficient. In order for us not to charge you sales tax and in compliance with Sales and Use Tax Laws, it is necessary that we have a signed California Sales Tax Resale Certificate with your State Sales Tax Permit Number to confirm that our products has been purchased for resale. To avoid paying sales tax and any delays in future orders please mail a signed copy of the completed California Resale Certificate Form as soon as possible to:
Attn: Accounts Receivable
8001 Capwell Drive
Oakland, CA 94621
Shipping & Handling
Shipping and Handling charges are based on the service selected and the location of the delivery. The total amount of Shipping and Handling is not limited to the general rates of either UPS or USPS but can also include in the pricing charges for packaging, insurance and other costs.
Our standard shipping service is UPS Ground for all domestic deliveries. For orders less than $150.00, a $9.00 shipping and handling fee will be assessed. For orders of $150.00 or more, the shipping and handling fee is waived. Other UPS services are available including 1/2 off 3 Day Air at an additional cost.
Alaska and Hawaii Residents
All deliveries to Alaska and Hawaii will be by USPS priority mail. Flat Rate Box shipments will be utilized whenever possible.
Orders to Canada
Deliveries to Canada may be shipped via either UPS Standard to Canada or USPS Priority Mail Express International. Customers are responsible for all additional shipping charges, duties, taxes, brokerage fees, and/or import fees imposed by the country of import. Customers are also responsible for making sure products pass customs in their country. Please check with your customs office for details. Please note that all international orders exceeding 42 lbs. may be subject to additional shipping charges.
Other International Shipments
International shipments will be by USPS Priority Mail Express International. Please note that all international orders exceeding 42 lbs. may be subject to additional shipping charges. Please check with your customs office for details. If you have a customs broker, please provide their contact information and we will ship your order per their instructions.
At this time items that are out-of-stock and on back order may be fulfilled for International orders. Please note that all fulfilled backorders will be subject to additional shipping charges.
COD & Drop Shipments
All shipments are subject to Shipping and Handling charges as described above. In addition, COD purchases incur an $12.50 charge for each order. Drop-ship orders incur a $3.00 charge for each order. International drop shipments are not available.
Issues / Returns
Please notify Health Concerns of any issues with your order(s) within 60 days of purchase. Product returns, claims, issues and discrepancies are accepted within 60 days of purchase. Returned products must be in sellable condition. No returns will be accepted after 60 days.
Upon receipt of merchandise, product condition will be assessed. If accepted, credit will be issued for future Health Concerns product purchases and/or according to the method of payment less an 18% restocking fee. All credits expire 6 months from the issue date.
All returns require a Returned Material Authorization (RMA) number. Please call Customer Service at (800) 233-9355 to obtain an RMA number for authorization to return product. RMA numbers expire 30 days after issuance, therefore all returns must be received at Health Concerns within 30 days.
Returns must be accompanied by a copy of the order invoice with the RMA number and a brief description for the reason of return, otherwise, returns will not be accepted.
Authorization of returns is at the sole discretion of Health Concerns. If a product is authorized for return, Health Concerns reserves the right to assess an 18% restocking fee as applicable. Special orders cannot be returned.
Health Concerns University Distance Learning Courses: Cancellation and Refund Policy
Cancellations and refunds for online courses must be made within 7 days. Cancellations and refunds will be accepted for online courses as long as no course materials have been downloaded. Credit for online courses will be issued on your Health Concerns account for future purchases. All credits expire 6 months after the issue date. To be credited for online courses, please call (800) 233-9355 or email firstname.lastname@example.org for a return authorization.
No cancellations or refund will be accepted after 7 days.
Internet Sales of Health Concerns Products
Health Concerns has always maintained the policy to sell only to licensed healthcare practitioners. It is only through the guidance of a qualified practitioner that our Health Concerns professional products can be utilized in a way that maximizes their safety and efficacy. Not only do we require our customers to validate their licensing but we also require all of our Distributors to verify the licensing of their customers.
Furthermore, we have never authorized the sale of Health Concerns products over the internet. We do not provide information or product support for any inquiries related to purchases from online sites but instead refer such inquiries to a practitioner.
Unfortunately, this is a very difficult problem to address as there is no overriding control for what can be sold on the internet. While we continually make attempts to contact and curtail activity on various e-commerce sites, there is no legal action that can be taken directly regarding the unauthorized sale of our products. Even pharmaceuticals find their way onto websites and they are controlled substances. However, we have been working with our Distributors and our legal counsel on a comprehensive set of internet sales policies which we hope will deter the great majority of the most flagrant e-commerce sites.
We do not recommend to anyone to purchase our products from these various e-commerce websites. We do recommend individuals seek out our products from a licensed health professional who can take a patient history to make a diagnosis and who will monitor their progress. As symptoms often change, dosage and formula indications may as well.
The problem, of course, is that there are licensed health care practitioners that purchase products and then provide them to operators of unauthorized websites. These websites do not disclose who is operating them and even their domain/url information is masked by nominees who list themselves as proxies. If we could, we would gladly forego any sales to these operators if we could just identify them.
The initiatives embodied in our internet sales policies will hopefully have a significant impact on the number of sites that promote these unauthorized sales. While we maintain an active list of such sites please do not hesitate to contact us with any information you may have regarding the open sale of our products on the internet.