Health Concerns: Combining Modern Research & Ancient Wisdom

SHIPPING AND HANDLING POLICY

Thank you for your interest in Health Concerns. Please take a moment to review the information listed below as it will assist you in ordering. 

In addition to completing your order on our website, you may fax (510) 639-9140, email to info@healthconcerns.com or phone-in (800) 233-9355 your order. Our customer service representatives are available from 9am to 5pm (Pacific Time) to take your orders. Orders received by 12 noon (Pacific Time) are shipped out the same day.

Please prepare your order before you call. By having all of your information prepared, you can make sure you qualify for free UPS Ground shipping or other discounts.

Prices / Sales Tax

All prices are subject to change. California accounts will be charged 9% sales tax unless you provide us with your resale card. Your resale number alone is not sufficient. Resale Certificate

Shipping & Handling

Shipping and Handling charges are based on the service selected and the location of the delivery. The total amount of Shipping and Handling is not limited to the general rates of either UPS or USPS but can also include in the pricing charges for packaging, insurance and other costs.

Domestic Deliveries

Our standard shipping service is UPS Ground for all domestic deliveries. For orders less than $150.00, a $8.00 shipping and handling fee will be assessed. For orders of $150.00 or more, the shipping and handling fee is waived. Other UPS services are available including 1/2 off 3 Day Select at an additional cost.

Alaska and Hawaii Residents

All deliveries to Alaska and Hawaii will be by USPS priority mail. Flat Rate Box shipments will be utilized whenever possible.  

Orders to Canada

Deliveries to Canada are shipped via UPS Standard to Canada.

Other International Shipments

International shipments will be by USPS priority mail International.

Customers are responsible for all shipping charges, duties, taxes, brokerage fees, and/or import fees imposed by the country of import. Customers are also responsible for making sure products pass customs in their country. Please check with your customs office for details.

If you have a customs broker, please provide their contact information and we will ship your order per their instructions.

COD & Drop Shipments

All shipments are subject to Shipping and Handling charges as described above. In addition, COD purchases incur an $12.00 charge for each order. Drop-ship orders incur a $3.00 charge for each order. International drop shipments are not available.

Issues / Returns

Please notify Health Concerns immediately or within 60 days of purchase if there are any issues with your order(s). Product returns, claims, issues and discrepancies, are accepted within 60 days of purchase. Credits issued are for future product purchases only. All credits expire 6 months from the issue date.

To be credited for returns, please call (800) 233-9355 for a return authorization. Returns must be accompanied by a copy of the order invoice with a brief description of the reason for the return. Returned product must be in sellable condition. No returns will be accepted after 60 days. We reserve the right to assess a 15% restocking fee as applicable.

Internet Sales of Health Concerns Products

Health Concerns has never authorized the sale of Health Concerns products over the internet unless purchased through our own website at www.healthconcerns.com. We do not provide information or product support for any inquiries related to purchases from any third party websites.

Unfortunately, this is a very difficult problem to address as there is no overriding control for what can be sold on the internet. While we continually make attempts to contact and curtail activity on various e-commerce sites, there is no legal action that can be taken directly regarding the unauthorized sale of our products. Even pharmaceuticals find their way onto websites and they are controlled substances. However, we have been working with our Distributors and our legal counsel on a comprehensive set of internet sales policies which we hope will deter the great majority of the most flagrant e-commerce sites.

We do not recommend to anyone to purchase our products from these various e-commerce websites. All online purchases for health Concerns products should be purchased at www.healthconcerns.com. We do recommend individuals seek out our products from a licensed health professional who can take a patient history to make a diagnosis and who will monitor their progress. As symptoms often change, dosage and formula indications may as well. 

The problem, of course, is that there are licensed health care practitioners that purchase products and then provide them to operators of unauthorized websites. These websites do not disclose who is operating them and even their domain/url information is masked by nominees who list themselves as proxies. If we could, we would gladly forego any sales to these operators if we could just identify them.  

The initiatives embodied in our internet sales policies will hopefully have a significant impact on the number of sites that promote these unauthorized sales. While we maintain an active list of such sites please do not hesitate to contact us with any information you may have regarding the open sale of our products on the internet.

   

 

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