Health Concerns: Combining Modern Research & Ancient Wisdom

SHIPPING AND HANDLING POLICY

Thank you for your interest in Health Concerns. Please take a moment to review the information listed below as it will assist you in ordering. 

Health Concerns business hours are Monday through Friday, 9am to 5pm (Mountain Time). In addition to completing your order on our website, you may fax your order to (510) 639-9140, email to [email protected] or phone-in your order by contacting us at (800) 233-9355. Our customer service representatives are available from 9am to 5pm (Mountain Time) to take your orders. Orders received by 3pm (Mountain Time), on business days, are shipped out the same day. Orders placed after 3pm (Mountain Time) are shipped the next business day.

Please prepare your order before you call. By having all of your information prepared, you can make sure you qualify for free FedEx Ground shipping or other discounts.

Prices / Sales Tax

All prices are subject to change. Sales Tax is to be determined.

Shipping & Handling

Shipping and Handling charges are based on the service selected and the location of the delivery. The total amount of Shipping and Handling is not limited to the general rates of either FedEx or USPS but can also include in the pricing charges for packaging, insurance and other costs.

Domestic Deliveries

Our standard shipping service is FedEx Ground for all domestic deliveries. For orders less than $150.00, a $9.00 shipping and handling fee will be assessed. For orders of $150.00 or more, the shipping and handling fee is waived. Other FedEx services are available including 1/2 off 3 Day Select at an additional cost.

Alaska and Hawaii Residents

All deliveries to Alaska and Hawaii will be by USPS priority mail. Flat Rate Box shipments will be utilized whenever possible.  

Orders to Canada

Deliveries to Canada may be shipped via either FedEx Standard to Canada or USPS Priority Mail Express International. Customers are responsible for all additional shipping charges, duties, taxes, brokerage fees, and/or import fees imposed by the country of import.  Customers are also responsible for making sure products pass customs in their country.  Please check with your customs office for details.  Please note that all international orders exceeding 42 lbs. may be subject to additional shipping charges.

Other International Shipments

International shipments will be by USPS Priority Mail Express International.  Please note that all international orders exceeding 42 lbs. may be subject to additional shipping charges. Please check with your customs office for details. If you have a customs broker, please provide their contact information and we will ship your order per their instructions.

At this time items that are out-of-stock cannot be backordered.

COD & Drop Shipments

All shipments are subject to Shipping and Handling charges as described above. We no longer have a COD option. Drop-ship orders incur a $3.00 charge for each order. International drop shipments are not available.

Issues / Returns

90 Day 100% Satisfaction Guarantee
At Health Concerns, a division of LifeSeasons, Inc. (“Health Concerns”), we proudly stand behind our products and quality controls. If you are not 100% satisfied with a Health Concerns product you purchased from Health Concerns directly or from one of our authorized sellers, you may return the product (opened or unopened) within 90 days of purchase for your money back. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
How to Claim the Guarantee

All product returns must be pre-approved. Email [email protected] or call 1-800-233-9355 for pre-approval. Please have information available regarding where and when you purchased your product. If your Guarantee request is approved, you will then need to mail your Health Concerns product, proof of purchase, and your Guarantee approval confirmation number to:

Health Concerns, a division of LifeSeasons, Inc.
565 N. Kays Dr. 
Kaysville, UT 84037

You must submit your Guarantee request within 90 days from the date of purchase. Please note that you are responsible for costs incurred in mailing your product and the requested information.
Guarantee Guidelines

Health Concerns reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Guarantee. If you purchased the product from one of our authorized sellers and are unable to return the product to that seller, please contact us at [email protected] or call 1-800-233-9355.

Internet Sales of Health Concerns Products

Health Concerns has never authorized the sale of Health Concerns products over the internet unless purchased through our own website at www.healthconcerns.com. We do not provide information or product support for any inquiries related to purchases from any third party websites.

Unfortunately, this is a very difficult problem to address as there is no overriding control for what can be sold on the internet. While we continually make attempts to contact and curtail activity on various e-commerce sites, there is no legal action that can be taken directly regarding the unauthorized sale of our products. Even pharmaceuticals find their way onto websites and they are controlled substances. However, we have been working with our Distributors and our legal counsel on a comprehensive set of internet sales policies which we hope will deter the great majority of the most flagrant e-commerce sites.

We do not recommend to anyone to purchase our products from these various e-commerce websites. All online purchases for Health Concerns products should be purchased at www.healthconcerns.com. We do recommend individuals seek out our products from a licensed health professional who can take a patient history to make a diagnosis and who will monitor their progress. As symptoms often change, dosage and formula indications may as well. 

The problem, of course, is that there are licensed health care practitioners that purchase products and then provide them to operators of unauthorized websites. These websites do not disclose who is operating them and even their domain/url information is masked by nominees who list themselves as proxies. If we could, we would gladly forego any sales to these operators if we could just identify them.  

The initiatives embodied in our internet sales policies will hopefully have a significant impact on the number of sites that promote these unauthorized sales. While we maintain an active list of such sites please do not hesitate to contact us with any information you may have regarding the open sale of our products on the internet.

   

 


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