Health Concerns: Combining Modern Research & Ancient Wisdom

Better Results through Improved Patient Communications (2 PDA)

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Communications with patients are an often forgotten component of treatment and can range from
diagnostic to therapeutic. Focused communications have been shown to be as effective as medications
in the management of chronic pain. A clinician’s ability to communicate effectively with patients requires
more than skill in conducting patient intake interviews.
There are many potential barriers to effective patient- practitioner communications such as the growing
demands of productivity. Increased paperwork and the use of electronic medical records encourage
clinicians only to check boxes on a screen which can inhibit effective communications. This is especially
problematic for those with the complex diagnosis often seen in American alternative and integrative
practices. Furthermore, too few of the teachers presenting at acupuncture, herbal and naturopathic
schools are familiar with the best communication practices.
In this course, we focus on improving your ability to communicate with your patients in ways that will
have a lasting impact. We analyze an array of clinical communications and discuss what works and
what doesn’t work and how to achieve better results through more effective clinical communications.
You will hear about relevant case studies from health professionals associated with Sloan Memorial
Cancer Center, CPMC, John Muir Medical Center, American College of Traditional Chinese Medicine,
Bastyr University and private practices across the USA.
Our goals are strengthening the doctor patient relationship, improving compliance with your therapies,
reducing poor online evaluations and increasing referrals through more effective clinical results.
This class is being taught by Andrew Gaeddert and special guest faculty. As a pioneer in the fields of
acupuncture and herbal medicine, Andrew Gaeddert has over thirty years in practice. As a clinician,
patient, and teacher he has witnessed some of the best examples of patient communications.

Course Objectives

• Explain why communications are important in the healing process.
• Explore the methods of good communications including eye contact and active listening.
• Discuss techniques of master practitioners.


2 NCCAOM PDA Points (AOM-BIO) approved

About Andrew Gaeddert

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