Home > HC University > Better Results through Improved Patient Communications (2 PDA)
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Communications with patients are an often forgotten component of treatment and can range fromdiagnostic to therapeutic. Focused communications have been shown to be as effective as medicationsin the management of chronic pain. A clinician’s ability to communicate effectively with patients requiresmore than skill in conducting patient intake interviews.There are many potential barriers to effective patient- practitioner communications such as the growingdemands of productivity. Increased paperwork and the use of electronic medical records encourageclinicians only to check boxes on a screen which can inhibit effective communications. This is especiallyproblematic for those with the complex diagnosis often seen in American alternative and integrativepractices. Furthermore, too few of the teachers presenting at acupuncture, herbal and naturopathicschools are familiar with the best communication practices.In this course, we focus on improving your ability to communicate with your patients in ways that willhave a lasting impact. We analyze an array of clinical communications and discuss what works andwhat doesn’t work and how to achieve better results through more effective clinical communications.You will hear about relevant case studies from health professionals associated with Sloan MemorialCancer Center, CPMC, John Muir Medical Center, American College of Traditional Chinese Medicine,Bastyr University and private practices across the USA.Our goals are strengthening the doctor patient relationship, improving compliance with your therapies,reducing poor online evaluations and increasing referrals through more effective clinical results.This class is being taught by Andrew Gaeddert and special guest faculty. As a pioneer in the fields ofacupuncture and herbal medicine, Andrew Gaeddert has over thirty years in practice. As a clinician,patient, and teacher he has witnessed some of the best examples of patient communications.
• Explain why communications are important in the healing process.• Explore the methods of good communications including eye contact and active listening.• Discuss techniques of master practitioners.
2 NCCAOM PDA Points (AOM-BIO) approved